Information Technology and the Improvement of Public Services in Village Government

Authors

  • Anggelina Wokanubun STIA Trinitas Ambon, Maluku, Indonesia
  • Semuel Willem Sipahelut STIA Trinitas Ambon, Maluku, Indonesia https://orcid.org/0000-0003-1112-8483
  • Selvia F. G. Renyut STIA Trinitas Ambon, Maluku, Indonesia

DOI:

https://doi.org/10.51135/PublicPolicy.v6.i2.p355-372

Keywords:

Information Technology, Public Service, Digitalization

Abstract

This study examines the impact of information technology (IT) utilization on public service delivery within the Ohoi Rumaat village administration, Kei Kecil Timur District, Southeast Maluku Regency. Using a quantitative approach and analyzed through PLS-SEM, data were collected from 71 respondents selected via non-probability sampling based on the Slovin formula. The findings reveal that IT use has a significant and positive effect on service quality, supported by a path coefficient of 0.653, a T-statistic of 9.329, and a P-value of 0.000. The R² value of 0.427 indicates that IT accounts for 42.7% of the variance in public service quality. These results emphasize the role of digitalization in improving efficiency, transparency, and citizen participation in village governance. The study supports the relevance of Innovation Diffusion Theory in rural settings and calls for strategic integration of IT with adequate infrastructure, human resource development, and supportive policies for sustainable digital transformation.

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Published

2025-08-06

How to Cite

Wokanubun, A., Sipahelut, S. W., & Renyut, S. F. G. (2025). Information Technology and the Improvement of Public Services in Village Government. Public Policy ; Jurnal Aplikasi Kebijakan Publik Dan Bisnis, 6(2), 355–372. https://doi.org/10.51135/PublicPolicy.v6.i2.p355-372

Issue

Vol. 6 No. 2 (2025): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis (on process)

Section

Articles

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