Public Service Response at the Population Office
Abstract
Slow and bad administrative services are a phenomenon that people commonly complain about. The responsiveness of public services has become a phenomenon. Public service institutions can provide fast, firm, and uncomplicated services as well as commit and respond to excellent public services. Responsive services are a service model expected to be established in all institutions in Indonesia at the Population and Civil Registry Office of Ambon City. Based on data analysis of NVIVO 12 Plus software analyzing 100 research articles about responsive public services that had been carried out in the previous year, it is found that there is still a lack of Scopus data publication documents published by Indonesian researchers in the theme of responsive public services. The research on the responsive aspect of services has not optimally discussed the aspects of service quality, information technology, organizational culture, work experience, work motivation, lack of facilities, cooperation, and work procedures. Therefore, this study aims at analyzing data from interviews regarding the responsive public services at the Population and Civil Registry Office of Ambon City focusing on these eight aspects using the NVIVO 12 Plus software.
Downloads
References
Abbas, F., & Sadat, A. (2020). Model Pelayanan Publik Terhadap Reformasi Birokrasi. Jurnal Studi Ilmu Pemerintahan, 1(1), 16–25. https://doi.org/10.35326/jsip.v1i1.525
Agustina, E. (2019). Pelaksanaan Pelayanan Publik Berkualitas bagi Masyarakat. Jurnal Literasi Hukum, 274–282. https://jurnal.untidar.ac.id/index.php/literasihukum/article/view/1977/pdf
Baron, R. A. (2008). Social Psychology. Pearson Education India.
Bekkers, V. (2004). Virtual Policy Communities and Responsive Governance: Redesigning on-line Debates. Information Polity. https://content.iospress.com/articles/information-polity/ip000053
Brewer, G. A., & Selden, S. C. (1998). Whistle-Blowers in the Federal Civil Service: New Evidence of the Public Service Ethic. … of Public Administration Research and …. https://academic.oup.com/jpart/article-abstract/8/3/413/987732
Dwimawanti, I. H. (2004). (Salah Satu Parameter Keberhasilan Otonomi Daerah). Dialogue JIAKP, Vol.1(1), 109–116. http://eprints.walisongo.ac.id/3684/
Haryanto, A. T. (2007). Upaya Menciptakan Birokrasi yang Efisien, Inovatif, Responsif dan Akuntabel, Jurnal Ekonomi dan Kewirausahaan. 7(2), 160–171. https://ejurnal.unisri.ac.id/index.php/Ekonomi/article/view/206/171
Haryati, E., & Ferriswara, D. (2020). Transformasi Pelayanan Publik pada Masa Pandemi Covid-19. Seminar Nasional Penelitian Dan Pengabdian Kepada Masyarakat, 4, 259–270. https://jurnal.saburai.id/index.php/PSN/article/view/831/647
Insani, P. A. (2017). Mewujudkan Kota Responsif Melalui Smart City. Publisia: Jurnal Ilmu Administrasi Publik, 2(1), 25–31. https://doi.org/10.26905/pjiap.v2i1.1423
Komatsu, T., Salgado, M., Deserti, A., & Rizzo, F. (2021). Policy Labs Challenges in the Public Sector: the Value of Design for More Responsive Organizations. Policy Design and Practice, 4(2), 271–291. https://doi.org/10.1080/25741292.2021.1917173
Kosanke, R. M. (2019). Inovasi Pelayanan Publik di Kecamatan Sungai Kunjang Kota Samarinda. 3(3), 1472–1486.
Kreitner, R. dan A. K. (2005). Perilaku Organisasi: Organizational Behavior. Salemba Empat.
Larasati, E. (2008). Reformasi Pelayanan Publik (Public Services Reform) dan Partisipasi Publik. Dialogue JIAKP, 5 (2)(2), 254–267. https://core.ac.uk/download/pdf/11705795.pdf
Mahsyar, A. (2011). Masalah Pelayanan Publik di Indonesia dalam Perspektif Administrasi Publik. Otoritas : Jurnal Ilmu Pemerintahan, 1(2), 81–90. https://doi.org/10.26618/ojip.v1i2.22
Man Keung Lo, J. (1993). Reflections on Responsive Public Administration in Hong Kong: The Citizen’s Charter, Performance Pledges and Beyond. Asian Journal of Public Administration, 15(2), 201–224. https://doi.org/10.1080/02598272.1993.10800279
Mustafa, D. (2016). Tanggung Jawab dan Responsivitas Birokrasi Pemerintahan dalam Pelayanan Publik di Kota Makassar (Studi Kasus Pelayanan Ijin Mendirikan Bangunan (IMB) di Dinas Tata Ruang dan Bangunan Kota Makassar). Jurnal Ilmiah ILMU Administrasi Publik, 5(2), 79. https://doi.org/10.26858/jiap.v5i2.1760
Oxman, R., & Carmon, N. (1986). Responsive Public Housing: An Alternative for Low-Income Families. Environment and Behavior, 18(2), 258–284. https://doi.org/10.1177/0013916586182007
Paarlberg, L. E., & Lavigna, B. (2010). Transformational Leadership and Public Service Motivation: Driving Individual and Organizational Performance. Public Administration Review, 70(5), 710–718. https://doi.org/10.1111/j.1540-6210.2010.02199.x
Selanno, H., & Wance, M. (2021). Performance of Inspectorate in Supervision of Government Administration in Buru Selatan Regency. Sosiohumaniora, 23(2), 189. https://doi.org/10.24198/sosiohumaniora.v23i2.30296
Usman, J. (2011). Manajemen Birokrasi Profesional dalam Meningkatkan Pelayanan Publik. Otoritas : Jurnal Ilmu Pemerintahan, 1(2). https://doi.org/10.26618/ojip.v1i2.24
Wance, M. (2018). Efektivitas Pelayanan Transportasi Publik (Studi Pelayanan PT. Asdp Pelabuhan Bastiong Tahun 2017). Journal of Government, 3(2), 89–114. http://journal.uta45jakarta.ac.id/index.php/gov/article/view/1141
Widanti, N. P. T. (2022). Good Governance for Efficient Public Services Responsive and Transparent. Ijd-Demos, 4(2), 872–879. https://doi.org/10.37950/ijd.v4i2.286
Wisnu, L. (2019). Value Capturing for Regional Road Development: A Responsive Institutional Design Approach for Indonesia. research.rug.nl. https://research.rug.nl/en/publications/value-capturing-for-regional-road-development-a-responsive-instit
Copyright (c) 2024 author(s)
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors whose manuscripts are published in the Journal of Public Policy must agree to the following terms;
- Publication rights for all manuscript materials published are held by the editorial board with the author's consent.
- The legal formalities for digital access to the Journal of Public Policy are subject to the Creative Commons Attribution Sharealike (CC BY SA) license, which means the Journal of Public Policy has the right to store, redistribute, reformat, manage in a database, maintain, and publish the manuscript without seeking permission from the author as long as the author's name is included as the copyright owner.
- Published manuscripts are open access for the purpose of disseminating research results. Besides this purpose, the editorial board is not responsible for copyright law violations.
.png)
