Implementasi Program E-SAMSAT Wajib Pajak Kendaraan Bermotor Tahunan
Abstract
Payment of vehicle tax is an obligation for all Indonesian people who own motorized vehicles. The government as motor vehicle tax collector has innovations in paying motor vehicle tax so that it is able to adapt to the current phenomenon, namely the development of the digital world or the internet. The program resulting from government innovation is called E-SAMSAT. The E-SAMSAT program aims to make it easier for motor vehicle taxpayers to make tax payments without having to visit the SAMSAT office. This research was conducted to determine the implementation of the E-SAMSAT program in East Surabaya. This research uses a qualitative descriptive method with data collection techniques of observation, interviews and document study. Based on the research results, the implementation of the E-SAMSAT program in East Surabaya has been implemented well because the aim of the program is to be implemented, namely the motor vehicle tax payer community. The SAMSAT office also implements training for staff. The community groups for whom the E-SAMSAT program services were implemented received it well.
Downloads
References
Alia Akhmad, K. (2015). Pemanfaatan Media Sosial bagi Pengembangan Pemasaran UMKM (Studi Deskriptif Kualitatif pada Distro di Kota Surakarta), Duta.Com; Jurnal Ilmiah Teknologi Informasi dan Komunikasi, 9(1). https://ojs.udb.ac.id/index.php/dutacom/article/view/537/499
Haryono, E. (2023). Metodologi Penelitian Kualitatif di Perguruan Tinggi Keagamaan Islam. E - Journal An - Nuur: The Journal of Islamic Studies, 13(2), https://ejournal.iaiamc.ac.id/index.php/annuur/article/download/301/204
Jones, Charles O. (1991). Pengantar Kebijakan Publik (Public Policy), Jakarta: PT. Raja Grafindo Persada
Khan, A., Krishnan, S., & Dhir, A. (2021). Electronic Government and Corruption: Systematic Literature Review, Framework, and Agenda for Future Research. Technological Forecasting and Social Change, 167. https://doi.org/10.1016/j.techfore.2021.120737
Kholil, M., & Safianti, O. (2019). Efektivitas Pembelajaran Penemuan Terbimbing Terhadap Hasil Belajar Matematika Siswa Materi Barisan dan Deret. Laplace: Jurnal Pendidikan Matematika, 2(2), 89–98. https://doi.org/10.31537/laplace.v2i2.246
Klarisa A. (2023). Implementasi Sistem Pembayaran Pajak Kendaraan Bermotor Berbasis Elektronik E-Samsat (Studi E-Salam Badan Pendapatan Daerah Provinsi Lampung). Skripsi, Fisip Universitas Lampung, http://digilib.unila.ac.id/75404/
Korten, D. C. (1980). Community Organization and Rural Development: A Learning Process Approach. Public Administration Review, 40(5), 480-511. https://pdf.usaid.gov/pdf_docs/PNAAU711.pdf
Mamangkey, M., Liando, D., & Kimbal, M. (2019). Pelayanan Sistem Administrasi Manunggal Satu Atap Online di Kota Manado. Jurnal Eksekutif, 3(3). https://ejournal.unsrat.ac.id/v3/index.php/jurnaleksekutif/article/view/24638/24329
Nurcahyani Dewi Retnowati, Daru Retnowati. (2008). Peranan E-Government Dalam Rangka Mewujudkan Good Governance Bagi Masyarakat, Seminar Nasional Informatika 2008 (semnasIF 2008) ISSN: 1979-2328 UPN ”Veteran” Yogyakarta, 24 Mei 2008, http://jurnal.upnyk.ac.id/index.php/semnasif/article/view/774/653
Purba, J. F., Tarigan, U., Nasution, I., & Suharyanto, A. (2019). Implementasi Sistem Informasi Administrasi Kependudukan dalam Pengurusan Kartu Tanda Penduduk Elektronik. PERSPEKTIF, 8(2), 77–83. https://doi.org/10.31289/perspektif.v8i2.2597
Putra, A. (2020). Analisis Strategi Komunikasi Pihak Politik Dalam Meningkatkan Partisipasi Politik Pemilih Pemula. In MEDIALOG: Jurnal Ilmu Komunikasi, 3(2). https://jurnal-umbuton.ac.id/index.php/Medialog/article/view/742/556
Rahayu, S., Rosadi, B., & Alhadihaq, M. Y. (2023). Implementasi E- Samsat untuk Membangun Kepercayaan dan Kepatuhan Pajak Kendaraan Bermotor. Journal Publicuho, 6(2), 496–506. https://doi.org/10.35817/publicuho.v6i2.145
Samsat Surabaya Timur, (2022). Hasil Rekapitulasi Konsultasi dan Pengaduan Bulan Desember Tahun 2022, https://rb.gy/8rkbep
Saputro, H. J. (2021). Kebijakan Publik Terhadap Pengguna Narkoba yang Dihukum Pasal 127 Ayat (1) Undang-Undang Nomor 35 Tahun 2009 Tentang Narkotika. Jurnal Ilmiah Publika, 9(1), https://jurnal.ugj.ac.id/index.php/Publika/article/view/5715/2525
Suhaini, I. (2022). Analisis Mekanisme Akuntabilitas Penerimaan Retribusi Parkir Terhadap Pendapatan Asli Daerah di UPT Perparkiran Dinas Perhubungan Kabupaten Sleman, Yogyakarta. (Doctoral Dissertation, Universitas Islam Indonesia). https://dspace.uii.ac.id/handle/123456789/38228
Syamsul Bahri, Bedjo Sujanto, Madhakomala. (2020). Model Implementasi Program Lembaga Penjaminan Mutu, Widina Bhakti Persada Bandung, https://repository.penerbitwidina.com/media/publications/322991-model-implementasi-program-lembaga-penja-c9c94352.pdf
Tia Pradilla, L., & Priyadi, M. P. (2022). Implementasi E-Government pada Pelayanan E-Samsat dalam Menciptakan Good Governance pada Kantor Samsat Surabaya Timur. Jurnal Ilmu Dan Riset Akuntansi (JIRA), 11(4). http://jurnalmahasiswa.stiesia.ac.id/index.php/jira/article/view/4404/4410
Wiwit Hertiani. (2019). Implementasi Kebijakan E-Samsat di Jawa Barat. Jurnal Ilmu Administrasi: Media Pengembangan Ilmu Dan Praktek Administrasi, 13(3), 419–440. https://jia.stialanbandung.ac.id/index.php/jia/article/view/102/pdf
Copyright (c) 2024 author(s)
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors whose manuscripts are published in the Journal of Public Policy must agree to the following terms;
- Publication rights for all manuscript materials published are held by the editorial board with the author's consent.
- The legal formalities for digital access to the Journal of Public Policy are subject to the Creative Commons Attribution Sharealike (CC BY SA) license, which means the Journal of Public Policy has the right to store, redistribute, reformat, manage in a database, maintain, and publish the manuscript without seeking permission from the author as long as the author's name is included as the copyright owner.
- Published manuscripts are open access for the purpose of disseminating research results. Besides this purpose, the editorial board is not responsible for copyright law violations.
.png)
