Implementasi Kebijakan Elektronik Online Pelayanan Kependudukan (E-Open)

  • Benedicta Gaby Andriana Universitas Pembangunan Nasional “Veteran” Jawa Timur, Surabaya, Jawa Timur, Indonesia
  • Ananta Prathama Universitas Pembangunan Nasional “Veteran” Jawa Timur, Surabaya, Jawa Timur, Indonesia
DOI: https://doi.org/10.51135/PublicPolicy.v5.i1.p40-57
Keywords: Public Policy, Implementation, E-Open

Abstract

This study aims to look at the implementation of the E-Open policy at the Bekasi City Population and Civil Registry Service using the George Edward III Implementation in which there are 4 indicators, namely communication, resources, disposition, and bureaucratic structure. The research method used is a qualitative method. The results of this research explain that the implementation of the E-Open policy has gone well, seen from the following indicators: 1) Communication: the information conveyed to the public regarding E-Open has been conveyed clearly. 2) Resources: human resources, information and facilities provided support the implementation of E-Open although they still need improvement. 3) Disposition: employees already have good commitment and ability and understand E-Open but lack the speed of response in responding to problems. 4) Bureaucratic structure: in the implementation of E-Open there are SOPs and distribution of responsibilities according to applicable regulations.

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Published
2023-11-11
How to Cite
Andriana, B., & Prathama, A. (2023). Implementasi Kebijakan Elektronik Online Pelayanan Kependudukan (E-Open). Public Policy ; Jurnal Aplikasi Kebijakan Publik Dan Bisnis, 5(1), 40-57. https://doi.org/10.51135/PublicPolicy.v5.i1.p40-57
Issue
Vol 5 No 1 (2024): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Section
Articles

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