Peran Mediasi Kepuasan pada Pengaruh Komunikasi Internal dan Perilaku Menyimpang Terhadap Kinerja Pegawai
Abstract
The purpose of this research is to examine and analyze the effect of internal communication and workplace deviant behaviour on employee performance through direct and indirect job satisfaction. The research was conducted on Self-Help Housing Stimulant Assistance (BSPS) activities at the Housing and Settlement Area Office of Central Maluku Regency. The type of data used is qualitative data. Data was collected through a questionnaire to 47 respondents.The data analysis technique uses statistical analysis using the outer model analysis test, inner model analysis test, and hypothesis testing. Data processing using SmartPLS 3. The results showed that: (1) internal communication has no direct effect on employee performance, (2) direct internal communication has a positive and significant effect on job satisfaction, (3) workplace deviant behavior has a negative and significant effect on job satisfaction directly, (4) workplace deviant behavior has a negative and significant effect on employee performance, (5) job satisfaction has a positive and significant effect on employee performance, (6) job satisfaction is a mediating variable for the indirect effect of internal communication on employee performance, and (7) job satisfaction is a variable mediating the indirect effect of workplace deviant behavior on employee performance.
Downloads
References
Anak Agung Ketut Sri Asih dan I Wayan Arta Artana. (2014). Kepuasan Kerja sebagai Mediasi Hubungan Komunikasi dan Budaya Organisasi terhadap Kinerja Karyawan (Studi pada Puri Saron Hotel Group di Bali). Forum Manajemen, 12(1), 78–90. Retrieved from https://ojs.stimihandayani.ac.id/index.php/FM/article/view/76
Anwar Prabu Mangkunegara. (2009). Manajemen Sumber Daya Manusia. Bandung: Remaja Rosda Karya.
Ardiansyah, D. O. (2016). Pengaruh Komunikasi Terhadao Kinerja Karyawan dengan Dimediasi oleh kepusasan Kerja. Jurnal Bisnis Dan Manajemen, 3(1), 16–30. https://doi.org/https://doi.org/10.26905/jbm.v3i1.70
Bahri, M. R. Z., Langrudi, M. S., & Hosseinian, S. (2013). Relationship of Work Environment Variables and Job Satisfaction of Employees With Counterproductive Work Behaviours: A Study of Non-Governmental Non-Benefit Islamic Azad University Employees in West Mazandaran. World Applied Sciences Journal, 21(12), 1812–1815. https://doi.org/10.5829/idosi.wasj.2013.21.12.1565
Bennett, R. J., & Robinson, S. L. (2000). Development of a Measure of Workplace Deviance. Journal of Applied Psychology, 85(3), 349–360. https://doi.org/10.1037/0021-9010.85.3.349
Dea, Srihandayani, Christina MChumairoh, E., & Arianto, B. (2021). Pengaruh Kompetensi, Komunikasi dan Disiplin Kerja Terhadap Kinerja Karyawan PT. Anugerah Bahagia Inti Niaga Surabaya. Journal of Sustainability Business Research, 2(2), 360–366. https://doi.org/https://doi.org/10.36456/jsbr.v2i2.4147
Dipayana, G. B., & Heryanda, K. K. (2020). Pengaruh Komunikasi Internal dan Budaya Organisasi Terhadap Kepuasan Kerja Pegawai pada Satuan Polisi Pamong Praja Kabupaten Buleleng. Bisma: Jurnal Manajemen, 6(2), 112–121. Retrieved from https://ejournal.undiksha.ac.id/index.php/BISMA-JM/article/download/26523/17054/0
Dwi Mochamad Akbar, S. S. & D. Z. (2018). Pengaruh Komunikasi Terhadap Kinerja Karyawan (Studi pada UD Karangploso Kabupaten Malang). Jurnal Universitas Islam Malang, (X), 97–101. Retrieved from http://library.unisma.ac.id/slims_unisma/index.php?p=show_detail&id=28433
Ghozali, I. (2018). Aplikasi Analisis Multivariate Dengan Program IBM SPSS 25 (Edisi 9). Semarang: Badan Penerbit Universitas Diponegoro.
Gilmer. V. H. (1966). Industrial Psychology. McGraw-Hill Book Company. Inc. Gorton.
Hartati, Y., Ratnasari, S. L., & Susanti, E. N. (2020). Pengaruh Kompetensi, Komunikasi, Dan Lingkungan Kerja Terhadap Kinerja Karyawan PT. Indotirta Suaka. Jurnal Dimensi, 9(2), 294–306. https://doi.org/10.33373/dms.v9i2.2542
Lailan Musfiroh Hasibuan, S. E. P. dan S. B. (2022). Pengaruh Komunikasi Dan Beban Kerja Terhadap Kinerja Pegawai Melalui Kepuasan Kerja Pegawai Pada Kantor Dewan Perwakilan Rakyat Daerah Provinsi Sumatera Utara. Jesya (Jurnal Ekonomi & Ekonomi Syariah), 5(1), 229–244. https://doi.org/10.36778/jesya.v5i1.619
Lewaherilla, N. C. (2017). Komitmen Organisasional Sebagai Pemediasi Pengaruh Iklim Etis Tehadap Prilaku Menyimpang di Tempat Kerja (Studi pada Pegawai Organisasi Perangkat Daerah (OPD) di Kotamadya Ambon ). Unej E-Proceeding, 383–394. Retrieved from https://jurnal.unej.ac.id/index.php/prosiding/article/view/6679
Lustono & Anisa Desy Hasnaeny. (2019). Pengaruh Komunikasi, Kompetensi, dan Kedisiplinan Terhadap Kinerja Pegawai Pada Kantor Badan perencanaan Penelitian dan Pengembangan (Baperlitbang) Banjarnegara. JURNAL MEDIKONIS STIE TAMANSISWA BANJARNEGARA, 19(1), 43–56. Retrieved from https://tambara.e-journal.id/medikonis/article/view/11
Muafi. (2011). Causes and Consequence Deviant Workplace Behavior. International Journal of Innovation, Management and Technology, 2(2), 123–126. Retrieved from http://www.ijimt.org/papers/117-M504.pdf
Muhammad Arni. (2002). Komunikasi Organisasi. Retrieved from http://uilis.unsyiah.ac.id/uilis/index.php?p=show_detail&id=28601
Newstrom dan Davis S. (1997). The Essence of Personnel Management and Industrial Relations. Yogyakarta: Andi.
Nursaidr. (2014). Hubungan Komunikasi Organisasi Dengan Kepuasan Kerja. Retrieved from https://www.nursaidr.com/2014/05/hubungan-komunikasi-organisasi-dengan.html
Patrick D. Dunlop and Kibeom Lee. (2004). Workplace Deviance, Organizational Citizenship Behavior, and Business Unit Performance: The Bad Apples Do Spoil the Whole Barrel. Journal of Organizational Behavior, 25(1), 67–80. https://doi.org/https://doi.org/10.1002/job.243
Piccolo, R. F., & Colquitt, J. A. (2006). Transformational Leadership and Job Behavior: The Mediating Role of Cone Job Characteristic. Academy of Management Journal, 49(2), 327–340. https://doi.org/10.5465/AMJ.2006.20786079
Rara Ramadhani. (2021). Pengaruh Komunikasi dan beban Kerja terhadap kepuasan Kerja Karyawan Pada PT. Telkom Group Cabang Palopo (Universitas Muhammadiyah Palopo). Retrieved from http://repository.umpalopo.ac.id/1847/
Richard R. Dolphin. (2007). Internal Communications: Today’s Strategic Imperative. Journal of Marketing Communications, 11(3), 171–190. https://doi.org/https://doi.org/10.1080/1352726042000315414
Risambessy, A., Latupapua, C. V., Chandra, K., & Chandra, F. (2022). Mediasi Komitmen Organisasional dan Kepuasan Kerja Karyawan, Iklim Organisasi dan Kinerja Karyawan. Jkbm (Jurnal Konsep Bisnis Dan Manajemen), 8(2), 191–202. https://doi.org/10.31289/jkbm.v8i2.7275
Robbin & Judge. (2015). Perilaku Organisasi (Edisi 16). Jakarta: Salemba Empat.
Robinson, S. L. & Bennett, R. J. (1995). a Typology of Deviant Workplace Behaviors: a Multidimensional Scaling Study. Academy of Management Journal, 38(2), 555–572. https://doi.org/10.2307/256693
Rosmaini, R., & Tanjung, H. (2019). Pengaruh Kompetensi, Motivasi dan Kepuasan Kerja Terhadap Kinerja Pegawai. Maneggio: Jurnal Ilmiah Magister Manajemen, 2(1), 1–15. https://doi.org/10.30596/maneggio.v2i1.3366
Ruslan Rosady. (1999). Manajemen Public Relation & Media Komunikasi, Konsep dan Aplikasi. Retrieved from https://inlis.kemenpppa.go.id/opac/detail-opac?id=2462
Sari, R. W. (2019). Pengaruh Lingkungan Kerja Dan Komunikasi Terhadap Kinerja di BUMN PT. Inhutani IV Kab. Pasaman. Menara Ekonomi, 5(3), 91–99. https://doi.org/https://doi.org/10.31869/me.v5i3.1665
Stephen P Robbins & Timothy A. Judge. (2019). Perilaku Organisasi (16th ed.). Jakarta: Salemba Empat.
Sunyoto, D., Sarnowo, H., & Kalijaga, M. A. (2022). Anteseden, Peran dan Konsekuensi Penyimpangan di Tempat Kerja. INOBIS: Jurnal Inovasi Bisnis Dan Manajemen Indonesia, 5(2), 186–201. https://doi.org/10.31842/jurnalinobis.v5i2.223
Sutrisno, E. (2016). Manajemen Sumber Daya Manusia. Jakarta: Kencana Prenada Media Group.
Wendi J. Everton, J. J. & P. M. M. (2007). Be Nive and Fair or Else : Understanding Reasons for Employees’ Deviant Behaviors. Journal of Management Development, 26(2), 117–131. https://doi.org/http://dx.doi.org/10.1108/02621710710726035
Wexley, K. N. & Yukl, G. A. (2002). Perilaku Organisasi Dan Psikologi Personalia. Jakarta: Rineka Cipta.
Wibowo. (2016). Manajemen Kinerja. Jakarta: PT. Raja Grafindo Persada.
Yoav Vardi. (2001). The Effects of Organizational and Ethical Climates on Misconduct at Work. Journal of Business Ethics, 29(4), 325–337. Retrieved from https://link.springer.com/article/10.1023/a:1010710022834
Yoav Vardi and Yoash Wiener. (1996). Misbehavior in Organizations: A Motivational Framework. Organization Science, 7(2), 151–165. Retrieved from https://www.jstor.org/stable/2634978
Copyright (c) 2023 Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors whose manuscripts are published in the Journal of Public Policy must agree to the following terms;
- Publication rights for all manuscript materials published are held by the editorial board with the author's consent.
- The legal formalities for digital access to the Journal of Public Policy are subject to the Creative Commons Attribution Sharealike (CC BY SA) license, which means the Journal of Public Policy has the right to store, redistribute, reformat, manage in a database, maintain, and publish the manuscript without seeking permission from the author as long as the author's name is included as the copyright owner.
- Published manuscripts are open access for the purpose of disseminating research results. Besides this purpose, the editorial board is not responsible for copyright law violations.
.png)
