Pengaruh Kepercayaan, Kecintaan dan Keterikatan Emosional pada Loyalitas Merek
DOI:
https://doi.org/10.55098/jba.v1.i2.p143-152Keywords:
Brand Trust, Brand Love, Emotional Brand Attachment, Brand LoyaltyAbstract
This study aims to examine the effect of brand trust, brand love, and brand emotional attachment on brand loyalty. Respondents in this study are customers who own and use OPPO brand Smartphones in Ambon City. This research uses multiple regression analyses and validity and reliability tests to test research instruments. The results showed that the three hypotheses proposed were accepted, which means that brand trust, brand love, and emotional brand attachment affect brand loyalty.
References
Albert, N., & Merunka, D. (2013). The Role of Brand Love in Consumer-Brand Relationships. Journal of Consumer Marketing, 30(3), 258–266. https://doi.org/10.1108/07363761311328928
Atulkar, S. (2020). Brand Trust and Brand Loyalty in Mall Shoppers. Marketing Intelligence and Planning, 38(5), 559–572. https://doi.org/10.1108/MIP-02-2019-0095
Carroll, B. A., & Ahuvia, A. C. (2006). Some Antecedents and Outcomes of Brand Love. Marketing Letters, 17(2), 79–89. https://doi.org/10.1007/s11002-006-4219-2
Fournier, S. (1998). Consumers and Their Brands Developing. Journal of Consumer Research, 24(4), 343–353.
Giovanis, A. N., & Athanasopoulou, P. (2018). Consumer-Brand Relationships and Brand Loyalty in Technology-Mediated Services. Journal of Retailing and Consumer Services, 40(July 2016), 287–294. https://doi.org/10.1016/j.jretconser.2017.03.003
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., Black, W. C., & Anderson, R. E. (2019). Multivariate Data Analysis. https://doi.org/10.1002/9781119409137.ch4
Han, H., Nguyen, H. N., Song, H., Chua, B. L., Lee, S., & Kim, W. (2018). Drivers of Brand Loyalty in the Chain Coffee Shop Industry. International Journal of Hospitality Management, 72(November 2017), 86–97. https://doi.org/10.1016/j.ijhm.2017.12.011
Hsu, C. L., & Chen, M. C. (2018). How Gamification Marketing Activities Motivate Desirable Consumer Behaviors: Focusing on the Role of Brand Love. Computers in Human Behavior, 88(June), 121–133. https://doi.org/10.1016/j.chb.2018.06.037
Huang, C. C. (2017). The Impacts of Brand Experiences on Brand Loyalty: Mediators of Brand Love and Trust. Management Decision, 55(5), 915–934. https://doi.org/10.1108/MD-10-2015-0465
Hwang, Jinsoo, Choe, J. Y. (Jacey), Kim, H. M., & Kim, J. J. (2021). Human Baristas and Robot Baristas: How Does Brand Experience Affect Brand Satisfaction, Brand Attitude, Brand Attachment, and Brand Loyalty? International Journal of Hospitality Management, 99(March), 103050. https://doi.org/10.1016/j.ijhm.2021.103050
Hwang, Jiyoung, & Kandampully, J. (2012). The Role of Emotional Aspects in Younger Consumer-Brand Relationships. Journal of Product and Brand Management, 21(2), 98–108. https://doi.org/10.1108/10610421211215517
Katadata. (2022). 5 Merek Smartphone dengan Pangsa Pasar Tertinggi di Indonesia (2021). In Https://databoks.katadata.co.id/datapublish/2022/05/10/oppo-pimpin-pangsa.
Kaushal, V., & Ali, N. (2020). University Reputation, Brand Attachment and Brand Personality as Antecedents of Student Loyalty: A Study in Higher Education Context. Corporate Reputation Review, 23(4), 254–266. https://doi.org/10.1057/s41299-019-00084-y
Kwon, J. H., Jung, S. H., Choi, H. J., & Kim, J. (2020). Antecedent Factors that Affect Restaurant Brand Trust and Brand Loyalty: Focusing on US and Korean Consumers. Journal of Product and Brand Management, 30(7), 990–1015. https://doi.org/10.1108/JPBM-02-2020-2763
Machado, J. C., Vacas-de-Carvalho, L., Azar, S. L., André, A. R., & dos Santos, B. P. (2019). Brand Gender and Consumer-Based Brand Equity on Facebook: The Mediating Role of Consumer-Brand Engagement and Brand Love. Journal of Business Research, 96(June), 376–385. https://doi.org/10.1016/j.jbusres.2018.07.016
Madadi, R., Torres, I. M., Fazli-Salehi, R., & Zúñiga, M. Á. (2021). The Effects of Advertising Ethnic Cues on Brand Love, Brand Attachment and Attitude Toward the Brand. Spanish Journal of Marketing - ESIC, 25(2), 333–354. https://doi.org/10.1108/SJME-06-2021-0099
Rather, R. A., & Hollebeek, L. D. (2019). Exploring and validating social identification and social exchange-based drivers of hospitality customer loyalty. International Journal of Contemporary Hospitality Management, 31(3), 1432–1451. https://doi.org/10.1108/IJCHM-10-2017-0627
Song, H. J., Wang, J. H., & Han, H. (2019). Effect of Image, Satisfaction, Trust, Love, and Respect on Loyalty Formation for Name-Brand Coffee Shops. International Journal of Hospitality Management, 79(June 2018), 50–59. https://doi.org/10.1016/j.ijhm.2018.12.011
Whan Park, C., Maclnnis, D. J., Priester, J., Eisingerich, A. B., & Lacobucci, D. (2010). Brand Attachment and Brand Attitude Strength: Conceptual and Empirical Differentiation of Two Critical Brand Equity Drivers. Journal of Marketing, 74(6), 1–17. https://doi.org/10.1509/jmkg.74.6.1

Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 Arthur Sitaniapessy, Zany Irayati Aunalal, Harry Anthony Pierre Sitaniapessy

This work is licensed under a Creative Commons Attribution 4.0 International License.
Journal of Business Application is an Open Access Journal. The authors who publish the manuscript in Journal of Business Application agree to the following terms:
Journal of Business Application is licensed under a Creative Commons Attribution 4.0 International. This permits anyone to copy, redistribute, remix, transmit and adapt the work provided the original work and source is appropriately cited.
This means:
(1) Under the CC-BY license, authors retain ownership of the copyright for their article, but authors grant others permission to use the content of publications in Journal of Business Application in whole or in part provided that the original work is properly cited. Users (redistributors) of Journal of Business Application are required to cite the original source, including the author's names, Journal of Business Application as the initial source of publication, year of publication, volume number, issue, and Digital Object Identifier (DOI); (2) Authors grant Journal of Business Application the right of first publication. Although authors remain the copyright owner