JUADRY ENGKO, Garry; TUANAYA, Wahab; NORMAWATI, Normawati; BUSTAM LAYN, Safrudin. Evaluating Public Service Quality Using the SERVQUAL Model: An Analysis of Key Service Dimensions. Public Policy ; Jurnal Aplikasi Kebijakan Publik dan Bisnis, [S. l.], v. 6, n. 1, p. 173–188, 2025. DOI: 10.51135/PublicPolicy.v6.i1.p173-188. Disponível em: https://stia-saidperintah.e-journal.id/ppj/article/view/397. Acesso em: 9 may. 2025.